Data retention and security – Stravenolya
How we collect, use and protect your personal information when you use this service.
What information we collect and why
We collect the personal information you provide directly — such as your email address when you subscribe to our newsletter or contact us — and technical information about how you use the service, such as pages visited and session duration. We collect this information to operate the service, respond to your enquiries and send you the communications you have asked to receive. We do not collect more information than we need for these purposes.
We do not sell your personal information to third parties. We do not use it for purposes other than those described in this policy. If we need to share information with a third-party service provider in order to operate the service — for example, an email delivery provider — we do so only under appropriate data processing agreements and only to the extent necessary for the specific purpose.
Your rights under UK data protection law
Under the UK General Data Protection Regulation and the Data Protection Act 2018, you have the right to access the personal information we hold about you, to request that inaccurate information is corrected, to request that your information is deleted in certain circumstances and to object to or restrict certain types of processing. You also have the right to data portability in some cases.
To exercise any of these rights, please contact us using the details on our contact page. We will respond to your request within the timeframes required by law. If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office, which is the UK supervisory authority for data protection matters.
Data retention and security
We retain your personal information only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. Email addresses collected for newsletter purposes are retained until you unsubscribe. Technical usage data is retained for a limited period sufficient to allow us to understand how the service is being used and to identify and address any technical issues.
We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, loss or disclosure. No method of transmission over the internet is completely secure, but we take reasonable steps to protect the information you share with us and to respond promptly if a security incident occurs.